Returns & Refunds Policy
We hope you love your Dearly Everyday order. If something isn’t right, please contact us and we’ll do our best to help.
This policy does not affect your statutory rights.
Changing or Cancelling an Order
If you need to change or cancel an order, please email [email address] as soon as possible.
We’ll happily help if your order hasn’t entered processing or been dispatched. Once an order has been dispatched, it will need to be handled as a return.
Your Right to Cancel
If you purchase from us online, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, email Dearlyuk@hotmail.com with:
- Your name
- Your order number
- The items you wish to return
- A clear statement that you wish to cancel
You then have a further 14 days from the date you notify us to return the products.
Return Conditions
Please return products in their original condition. You may inspect them as you reasonably would in a shop, but wax melts that have been used, melted, broken up beyond what is necessary for inspection or otherwise handled excessively may have a reduction applied to the refund to reflect any loss in value.
Please package returns securely to prevent damage in transit. We recommend obtaining proof of postage, as the parcel remains your responsibility until it reaches us.
Change-of-Mind Return Costs
Unless a product is faulty, damaged or incorrect, you are responsible for the cost of returning it.
Please do not send a return before contacting us. We will provide the correct return address and instructions.
Refunds
Once your return has been received, we will inspect it and contact you to confirm the outcome.
Eligible refunds will be made to your original payment method within 14 days of receiving the returned goods, or within 14 days of receiving evidence that the goods have been sent back, if earlier.
If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery service will not be refunded.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, not as described or contains the wrong item, please email Dearlyuk@hotmail.com as soon as possible.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the outer packaging and delivery label, where relevant
Please keep the affected product and packaging while we investigate. Where an item is confirmed as faulty, damaged or incorrect, we will offer an appropriate remedy in line with your statutory rights. We will cover reasonable return costs where a return is required.
Minor variations in colour, finish, shape or decoration can occur because our wax melts are handmade. These natural variations are not normally considered faults and do not affect how the product performs.
Missing Parcels
If your order has not arrived within the timeframe set out on our Delivery Information page, email Dearlyuk@hotmail.com with your order number so we can investigate with the delivery provider.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, please return the original item in accordance with this policy and place a new order.
Gifts
Refunds can only be issued to the original payment method used for the order. If you received an item as a gift, the original purchaser may need to contact us.
Contact Us
For questions about returns or refunds, contact:
Dearly Everyday
Email: Dearlyuk@hotmail.com
Postal address: [business correspondence address]